The following is a description of Indy Displays product ordering process. Our mission is to provide top notch customer service with the best B2B marketing solutions. The information below will assist you on our ordering policies, artwork process, and cancellations/refunds process. If you have any questions or concerns, please inform the Indy Displays team prior to ordering online or signing off on an estimate.

1. Browse Online
Search our categories and product pages for items you are interested in. Utilize our search bar to search specific keywords. Once you’ve found what you’re looking for, simply add items to your cart. Items can easily be removed or edited on the Shopping Cart Summary page. If you’re having trouble finding a product, contact our sales department through our live online chat, by email or by phone.

2. Purchase Policies
When ordering online , please input all required information, as well as any additional important information in the Comments section. This will help ensure your trade show display order is processed correctly. Please note the following: 

– Orders over $15,000 require a bank transfer or will be subject to 2% processing fee if paid via credit card.

– Before your display order is put into production, a 50% deposit is required by check or credit card. If your deposit is paid by check, Indy Displays might require that a credit card is authorized and held, until the remaining balance has been paid.

– Prepayment on orders must be received before the order/project is put into production, to be eligible for one of our prepay discount promotions.

– Indy Displays cannot ship to a PO Box address; a Suite # is required. 

– Shipping/Handling fees on estimates, or online at checkout, are subject to change after an order has been placed, and will be updated on the final invoice, according to carrier shipping rates. 

– Credit Card/Debit Card/PayPal Charge Disputes – Sometimes we will have clients purchase a trade show display product using a company or colleagues credit card or PayPal account, without notifying them of the order prior. Often when this occurs, the card holder gets confused and may decide to immediately disputing the unknown charges. Any credit card or PayPal disputes like described or disputes that conflict with our terms and conditions listed, will be charged an admin fee of $500, if the dispute case is found to be in favor of Indy Displays, for wasted time and resources. We highly recommend reaching out to us first, to resolve any issues with your display purchase, before filing a credit card or Paypal payment dispute.

– Trade show display and banner stand orders placed after 4:00pm Eastern, may not get processed until the following day.

3. Check Your Email to Ensure Your Order is Correct
You will receive a copy of your sales order once the order is placed. Contact us immediately if any changes need to be made. You will also receive an email with instructions on how to upload your artwork. If any changes need to be made such as a change of shipping address, adding products or removing products, etc. are subject to a $25 order change admin fee. Artwork design assistance is also available if requested. 

4. Formatting Your Artwork
We need the artwork in vector format (.ps or .ai) with a minimum of 100 dpi at size. Do not put a .jpg into a Vector format. This will cause excessive blurring of your image when expanding it to fit your item. If you have any issues here, contact your art director or request artwork assistance. Make sure your artwork will fit the product by using the artwork templates. The templates are found online under the Assembly and Templates tab underneath the product image. Finally, make sure your image has 100 dpi at size. That means if you are designing artwork for a 10′ Waveline, you should have 100 dpi when that image is stretched to the template size, 124.5″w x 91.5″h. If you are ready to upload your art, visit our upload page and read the instructions for how to name your file.

5. We Send you a Proof with Possible Issues
This is where is it important to leave extra room between the production time and your due date. Occasionally mishaps and technical difficulties will occur requiring further artwork editing. The proof will show you what your artwork will look like on the display. If our art department notices possible issues with your artwork we will let you know. However, we do not do copy editing. Be sure the artwork you submit is exactly what you want. The art department will only inform you on issues of color matching and possible pixelation. 

PMS Pantone Color Matching
***APG Exhibits guarantees color matching on all hard copy proofs, specified Pantone colors and client supplied proofs. Orders without indication of Pantone colors, supplied hard copy proofs or requested hard copy proofs are not guaranteed for color. *** 
PMS Pantone Matching is an optional service only available when PMS colors are used in the artwork. Cost is $35.00 per order and $50.00 for orders with different multiple displays. APG Exhibits does not accept PMS matching when only PMS color codes are provided and not actually used within the artwork.
***E-proofs are for layout purposes only & are not an accurate representation of color or resolution. All approvals received on e-proofs confirms that you understand the color policy listed above.*** 

6. You Approve – We Print and Ship
As soon as you say “Approve” we put your order into production. Remember, we have the standard production time on our website for each item. When your order has been shipped, we email you the tracking number so you can ensure your product reaches its destination on time. 

7. Order Cancellation

• Orders must be cancelled before any production work is done.This includes artwork proofing.
• Any order placed on this website must be cancelled with 3 business days, in order to receive a full refund.
• Should any production work on your project been started a minimum of a $50 production fee will be applied. Rush orders have a $100 min cancellation fee.
• If artwork has been submitted or an artwork proof or art issues email was provided, the min cancellation fee of $50 will apply and $35.00 for each art submission.
• Once either hardware has shipped out and/or artwork proofs have been approved there are no cancelations. 
• Graphic Design time is non-refundable even with an order cancellation. Any time that has been spent designing your exhibit or display with not be refunded. Plus the $50 production/admin fee also applies.
• APG Exhibits also reserves the right to cancel any order based on a customer interaction(s) of any of the following; uses very rude language in writing or over the phone, bullying behavior, cusses or swear verbally or in writing.

8. Order Change Request

• Should you need to change any of the following on an order, a $25 admin fee will be charged, so please check your order details.
  • Products or product options
  • Shipping address changes
  • Package re-routes due to shipping address changes may also incur additional fees issue by FedEx or UPS.

9. Product Repairs
   Should any of the products you ordered need repair, please fill out the Product Repair Form. 

• All damaged products must be notified within 10 days of receipt.
• Product misuse and damage during shipping is not covered in product warranties and do not qualify for free repairs.

10. 
    Return Policy

• Any request to return a product must be done within 15days from the original ship date of your products.
• Verify each shipment immediately upon receipt against packing list to ensure accuracy.
• If a discrepancy is found, please contact our Customer Service Department immediately.
• Custom graphics of any kind are NOT refundable
• Should a return of unused product be requested for any reason other than a warranty matter, ten days or more after the shipping date, contact our Customer Service Department for a determination.
• We will carry out a full inspection of products before deciding whether or not to accept the return.
• All returns are subject to a 25% restocking fee. Returns are not accepted more than 30 days after the shipping date.

11. Pricing Disclaimer
    The Indy Displays Team makes every effort to ensure product information visible on indydisplays.com is current and accurate. However, as specifications, price points, policies, lead times, conditions, and other information regularly change, Indy Displays reserves the right to change at any time without notice, information written or displayed on this website, and makes no warranties or accuracy guarantees. Indy Displays is not responsible for typo errors, but makes regular checks and updates to product details, specs, and pricing, to keep all information accurate online, and written materials. The product renderings, graphics, and documents published on indydisplays.com, may include errors or inaccurate information. Indy Displays makes no representation about the accuracy or validity of the information, supplier renderings or graphic images represented on this site. For their retailer sand suppliers to provide each client a custom solution that meets their trade show marketing needs. make every reasonable effort to ensure the accuracy and validity of the information provided on its web pages. However, as policies, price points, dates, conditions, and information are continually changing, APGExhibits.com reserve the right to change at any time without notice, information contained on this website and makes no warranties or representations as to its accuracy. APGExhibits.com is not responsible for typographical errors and we make every effort to ensure our published and printed content, remains as accurate and up to date as possible. All uploaded documents, images, renderings and graphics displayed on indydisplays.com may contain inaccurate specifications or misprints. Indy Displays makes no representation about the accuracy or validity of the information and renderings represented on this site. Based on timeline and budget requirements , we reserve the right to source products through our portfolio of preferred vendors without notice. Unless specifically specified by a client, vendor is requested

Indy Displays products are produced through active B2B partnerships with industry suppliers and specialized graphic houses, throughout North America. Indy Displays only builds vendor relationships with top industry suppliers that stand by their trade show display products.